Withdrawing Child or Termination of Care
WITHDRAWING CHILD OR TERMINATION OF CARE
WITHDRAWAL INITIATED BY A PARENT
If a family chooses to withdraw from care at TOPP KIDS, a Childcare Withdrawal Notice Form must be submitted to the Registrations Manager at registrations@toppkids.com within the first 5 (five) calendar days of the month in order to have care terminated by the last calendar day of that month. Any Childcare Withdrawal Notice Form submitted later than the 5 (five) day period will not be able to terminate care for that month. Any form submitted after the 5th will be considered notice for the end of the following month. No refunds of the initial deposit will be given and No refund or prorating of fees will be given.
In the case of emergency or special circumstances, exceptions may be made through a decision process between the Registrations Manager and CEO. No refunds of the initial deposit will be given.
Childcare Withdrawal Notice Forms can be found online at https://www.toppkids.com/wp-content/uploads/2022/09/Withdrawal-Notice-Form-1.pdf
WITHDRAWAL INITIATED BY TOPP KIDS OUT OF SCHOOL CLUBS/FOUNDATION
TOPP KIDS Out of School Clubs/Foundation may require a child’s withdrawal from the program under the following circumstances:
- Non-payment of fees / fees later than a 5-day grace period
- Aggressive behaviour on the part of the parent
- Extreme and continuous aggressive behaviour on the part of the child despite efforts by staff and parents to address the problem
- Continuous late pick-ups
- Philosophical differences between the program and the family
- Defamation of the program, its participants or its staff
Should TOPP KIDS Out of School Clubs/Foundation find it necessary to terminate service, a letter to the family will be issued and parents will be responsible for fees up to and including the termination date. All withdrawals must be approved by the Operations Manager.