Professional Demeanor

PROFESSIONAL DEMEANOUR

Demeanor involves your manner and your non-verbal tone and gestures. At TOPP KIDS Out
of School Clubs/Foundation every team member must be conscious of their emotional
undertone that they are exuding. (REMEMBER- your attitude is contagious!)

CHARACTERISTICS OF PROFESSIONAL DEMEANOR:

• Pleasant Smile
• Gentle Approach
• Friendly Greeting/Conversation
• Meaningful Interactions
• Ready to go
• Be at your best

EXAMPLES OF UN-PROFESSIONAL DEMEANOR:

• Chewing Gum
• Eating on site (other than at appropriate times with children)
• Inappropriate behaviour (i.e emotional outbursts)

Note: All staff at TOPP KIDS will greet every parent and family with a smile; to let them know
that you are truly happy to care for their child. When a new parent enters the space, ensure
all parents feel welcome.