Educator-Supervisor Communications & Feedback Protocol

Educator-Supervisor Communication & Feedback Protocol

TOPP KIDS recognizes the importance of a formal communication process between Educators and Supervisors in relation to ongoing support and professional development requirements.

Employees will:

• Understand the concept of Sharing fearlessly* and the team approach and be able to work effectively as a group member
• Have a good rapport with all team members
• Comply with the established policies and procedures of TOPP KIDS
• Respect the role of authority
• Follow the correct lines of communication
• Share ideas and contribute appropriately to the program
• Assist other team members where appropriate; share responsibility and duties willingly
• Ask appropriate questions when in doubt
• Accept evaluative comments and assistance from other educators and attempt to put suggestions into practice
• Respond non-defensively to feedback about performance from supervisors and co-workers
• Engage in planned, regular exchanges of information between administration and Educators
• Have constant access to the C.E.O through phone/email
• Review the Communication Book regularly for relevant information and initial

DIRECT COMMUNICATION:
Direct communication should follow the hierarchal structure at all times. Never should a step be missed unless agreed upon by the senior position. Appropriate forms of direct communication are as follows:

• Face to face / meeting
• Telephone (not phone messages or texting)
• Email through a TOPP KIDS Account (not personal email)