This course is available to TOPP KIDS staff and will take approximately 45 minutes to complete. Please ensure you have adequate time to complete it.
Techniques that can be used to de-escalate and carry out safe and effective conversations with the parents.
Course Details
This course is designed to give employees an awareness about conflict management in the childcare industry and different techniques that can be used to de-escalate the situation.
This training will provide you with practicable steps on how to carry out safe and effective conversations with the parents.
Learning Objectives
On completion of this course the participant will be able to:
- Understand the dynamics of Conflict Management In Childcare Industry.
- Identify early warning signs and common triggers.
- Apply safe distancing and positioning techniques.
- Responding calmly and effectively to agitated parents.
- Utilize de-escalation techniques.
- Demonstrate competency in real-life conflict scenarios.
To successfully complete this course, you must view each lesson, complete quizzes, and pass the final assessment for which a certificate will be issued.
REMEMBER: A copy of the certificate obtained at the end of the course must be emailed to Professional_development@toppkids.com for proof of completion.
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About Instructor
